1. WHAT YOU CAN EXPECT TO SEE FROM READING THIS PRIVACY & COOKIE POLICY

The International Psychology Ltd respects the privacy of every individual who visits its website. Your data will be treated in accordance with relevant European Union legal provision.

The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

The purpose of this privacy policy is to describe how we use personal data of individuals who access our psychological services and/or use our website, and informs you of your data protection rights.

The International Psychology Ltd will not collect personal information about you using cookies however by enabling cookies or keeping cookies enabled, you are providing your consent to The International Psychology Ltd storing cookies on your browser. Please note that disabling cookies is likely to impact website functionality and your experience of the The International Psychology Ltd website.


2. DATA PROTECTION – WHAT YOU SHOULD KNOW WHEN ACCESSING OUR PSYCHOLOGICAL SERVICES AND/OR USING OUR WEBSITE

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The International Psychology Ltd keeps confidential records and statistics about its clients. All records are kept securely and are only seen by authorised The International Psychology Ltd personnel. These records are subject to the General Data Protection Regulation May 2018.

We protect the data in strict accordance with the Principles of the European Union Data Protection Framework Directives, in particular the General Data Protection Regulation May 2018.

Some of the information we may collect is classified as sensitive personal data and we can only use such data where we have your explicit consent. Your personal and sensitive personal data will only be used in order to provide the service to you and for managing and quality assuring the service. We will keep the data up to date and not retain the information longer than is necessary.

We aim to ensure that the personal data stored will be accurate, relevant and not excessive. We will keep data securely to prevent unauthorised access by other people.

2.1. WHO WE ARE

Who We Are: When we refer to ‘The International Psychology Clinic’, ‘The International Psychology Clinic Ltd’ ‘we’ ‘our’ or ‘us’ in this Privacy Policy, we refer to: The International Psychology Clinic limited, whose registered office is at: Unit 24, Highcroft Industrial Estate, Horndean, Waterlooville, Hants. PO8 0BT and whose registered number is: 10877544.

What this Privacy Policy covers: This Privacy Policy covers  our website theinternationalpsychologyclinic.com and our professional services.

How we are regulated: For UK data protection legislation purposes, The International Psychology Clinic is registered with the Information Commissioner’s Office under registration number ZA317206.

Customer Relationship Centre contact details: If you would like to get in touch on a service or website related query, you can contact us by using the Contact Us link on the website.

2.2. WHAT PERSONAL INFORMATION IS COLLECTED

We receive information you provide to us in your use of our website, for example, when you add information to online forms or to data fields on our website. We may also receive information from you by other online means, for example, if you comment on our social media pages.

This information may include data such as your name, gender (or preferred identity), age, date of birth, relationships & progeny, occupation, address, telephone/SMS number (plus permission to send SMS & leave voicemessage), email address, counselling history, medical conditions relevant to psychological therapy, prescribed medication, difficulties, goals, GAD-7 and PHQ-9 screening questionnaires.

We use this information:

  1. To send you relevant information about products and services.
  2. To provide the service to you and for managing and quality assuring the service.
  3. To email you from time to time about promotions and services which we think may be of interest to you - only if you have given explicit consent to receive news from us via email.

If you choose to receive information or other communications from us, you can select that option by ticking the relevant box on the registration form. You can also contact us at any time if you don't want to receive any more communications from us by using the Contact Us link on the website.

2.3. LEGAL BASIS FOR PROCESSING ANY PERSONAL DATA

To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

2.4. LEGITIMATE INTERESTS PURSUED BY PSYCHOLOGISTS

To promote treatments for patients with all types of mental health problems indicated for psychological care.

2.5. CONSENT

Through agreeing to this privacy notice you are consenting to The International Psychology Clinic Ltd processing your personal data for the purposes outlined. You can withdraw consent at any time by using the Contact Us link on the website.

2.6. DISCLOSURE

The International Psychology Clinic Ltd will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account.

The International Psychology Clinic Ltd will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

2.7. RETENTION POLICY

The International Psychology Clinic Ltd will process personal data during the duration of any treatment and will continue to store only the personal data needed for seven years after the contract has expired to meet any legal obligations. After seven years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

2.8. DATA STORAGE

Any information that you choose to provide us with about yourself will be held on a secure computer server in the United Kingdom. The server software (SSL) encrypts all the information you supply us. This ensures, among other things, that data we hold about you is processed lawfully and fairly. The International Psychology Clinic Ltd do not store personal data outside the EEA.

2.9. WHO WE SHARE PERSONAL DATA WITH

If you have allowed us to use your personal information for the purposes above, we may share your personal data with:

  • Those third parties who need to handle it so we can provide to you the products, services you have signed up to or requested, for example, to provide administrative, marketing and advertising support services and for optimised website services.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or requests, or in order to enforce these terms or to investigate actual or suspected breaches.

We have safeguards in place with our service providers to ensure that your data is kept securely and used in accordance with the purposes set out in this Privacy Policy.

2.10. YOUR DATA PROTECTION RIGHTS

You have the right to access personal data that The International Psychology Ltd holds on you and correct any inaccuracies. The International Psychology Ltd recognises that on rare occasions our clients may wish to exercise their rights under the General Data Protection Regulation May 2018 and make a subject access request in respect of their personal information held by The International Psychology Ltd. If at any time you wish to exercise your right under the Act you should put your request in writing to the Practice Manager, enclose a cheque for £25 and provide evidence of your identity such as a copy of your passport or driver’s licence and proof of your address. When we receive your written request, the £25 fee and evidence of identity we will respond to your request within 40 calendar days. The International Psychology Ltd’s response to a valid subject access request will normally be in the form of a schedule listing and describing the personal data we hold on them. By accessing our services, you acknowledge that you understand and agree with The International Psychology Ltd’s subject access policy for records.

2.11. OTHER INFORMATION COLLECTED DURING YOUR VISIT TO OUR SITE

Whenever you browse the theinternationalpsychologyclinic.com website, read pages, or download information, our computers automatically record certain information about your visit from the computer you use to access our site.

This information does not identify you personally. It just tells us how many visitors come to our site and the types of computers they use. With this information, we can improve our site for all our visitors and make it more useful to you.

The information includes the following:

  1. The date and time you access our site.
  2. How many and which pages you visit during a 'session' on our site and how long you were on the site.
  3. Your Internet domain name (this might be your internet service provider such as BT, Sky, TalkTalk or your place of work) and the 'IP' address (this is a number assigned to your computer whenever you are surfing the web) which allows you to access our website.
  4. The Internet browser you use (e.g. Google Chrome, Microsoft Edge, Mozilla Firefox) and your computer's operating system (e.g. Windows 10, macOS).
  5. The site you were on before you linked to theinternationalpsychologyclinic.com (e.g. Google or Bing if you found us from a search engine).
2.12. COMMENTS

When visitors leave comments on our website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Visitor comments may be checked through an automated spam detection service.

2.13. MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

2.14. CONTACT FORMS

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

2.15. EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

2.16. PROTECTION OF EMAIL ADDRESSES

Your email address is only used for the purposes of replying to you unless you have given consent as detailed above.

2.17. LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organisations which we do not control. This policy does not apply to those other websites ‚ so we encourage you to read their privacy statements. We are not responsible for the privacy policies and practices of other websites and apps (even if you access them using links that we provide) and we provide links to those websites solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content or thoroughness.

2.18. MORE QUESTIONS ABOUT PRIVACY?

You have the right as an individual to find out what information we hold about you and make corrections if necessary. You also have the right to ask us to not use the information by choosing not to give your consent on the registration form.

If you have any specific questions that are not covered in this section, or want to know what information we currently store on you, please see our Contacts Us section.

2.19. COMPLAINTS

In the event that you wish to make a complaint about how your personal data is being processed by The International Psychology Clinic Ltd you have the right to complain to us by using the Contact Us link on the website. If you do not get a response within 30 days, you can complain to the ICO. The details of the ICO are as follow:

ICO
Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/


3. COOKIE POLICY

When you visit our website, read, click or download information, and receive emailed information from us (e.g. brochures) in response to your requests, we will obtain some information via automated means from or about your device, and about how you use our website. We may also use pixel-tags and cookies that may transfer to the cookie file of your device, depending on the nature of your device. More information about these is set out below. This information helps us so we can improve our site for all our visitors and helps us make ongoing improvements so that the information on our pages can be updated and remains relevant and useful to you.

3.1. WHAT IS A COOKIE?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies can help a website to arrange content to match your preferred interests more quickly - most major websites use cookies. Cookies alone cannot be used to identify you.

A cookie will typically contain the name of the domain from which the cookie has come; the "lifetime" of the cookie; and a value, usually a randomly generated unique number.

Two types of cookies are used on this website:

  1. Session Cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site.
  2. Persistent Cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
3.2. HOW COOKIES ARE USED ON THIS SITE AND WHAT INFORMATION IS COLLECTED 

Session Cookies are used:

  • To allow you to carry information across pages of our site and avoid having to re-enter information.

Persistent Cookies are used:

  • To help us recognise you as a unique visitor (using a number, you cannot be identified personally) when you return to our website.
  • To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

To learn more about cookies in general and how to manage them, visit aboutcookies.org

3.3. MANAGING COOKIES
3.3.1. Disabling, Enabling & Deleting Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. Guideline instructions on how to check cookies are enabled follow below:

How to set and customise your cookie settings for the browser you are using

How to manage cookies in Internet Explorer

Cookie settings in most versions of Internet Explorer can be found by clicking the tools option and then the privacy tab.

How to manage cookies in Microsoft Edge

Cookie settings in Microsoft Edge can be found by clicking the More option and then the Settings icon.

How to manage cookies in Firefox

Cookie settings in Firefox are managed in the Options window's Privacy panel. See Options window - Privacy Panel for information on these settings.

How to manage cookies in Chrome

Click on the spanner icon on the toolbar, select settings, click the under the bonnet tab, click on content settings in the privacy section.

How to manage cookies in Opera

You can manage cookies in Opera if you Click on settings, then Preferences, then Advanced and finally Cookies.

How to manage cookies in Safari

Choose Safari, then preferences and then click security. You should then be able to specify if and when Safari should accept cookies.

To manage cookies on your mobile phone please consult your manual or handbook.

3.3.2. Deleting cookies

You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:

  1. Open 'Windows Explorer'
    2. Click on the 'Search' button on the tool bar
    3. Type "cookie" into the search box for 'Folders and Files'
    4. Select 'My Computer' in the 'Look In' box
    5. Click 'Search Now'
    6. Double click on the folders that are found
    7. 'Select' any cookie file
    8. Hit the 'Delete' button on your keyboard

If you are not using Microsoft Windows Explorer, then you should select "cookies" in the "Help" function for information on where to find your cookie folder.