FAQs

FREQUENTLY ASKED QUESTIONS

We think it's important to ask a lot of questions when you are researching a mental healthcare professional. Our communication from day one is always proactive. We want to answer the questions you didn’t even know you had.

We truly believe that the more educated you are, the less questions you will have, and the less time you have to spend being worried about what is going on with your mental health.

Below is a comprehensive list of questions that we are frequently asked from new clients enquiring about our services. If the list below doesn’t answer your question, please feel free to Contact Us and we will get back to you within 1 working day. If you would rather watch videos instead or reading through the lists below, please visit our Video FAQs library where you’ll find answers to common questions you may have on a wide range of topics.

GENERAL QUESTIONS

Therapy, Psychology & Confidentiality

HELP FOR THERAPISTS

Support for current and prospective Therapists

BOOKING QUESTIONS

Paying, Cancelling & Locations

Members of

Members of

Associazioni-2
Private Healthcare Providers

Private Healthcare Providers

Assicurazioni
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