PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Who we are
When we refer to ‘The International Psychology Clinic’, ‘The International Psychology Clinic Ltd’ ‘we’ ‘our’ or ‘us’ in these terms and conditions of use, we refer to: The International Psychology Clinic limited, whose registered office is at: Unit 24, Highcroft Industrial Estate, Horndean, Waterlooville, Hants. PO8 0BT and whose registered number is: 10877544.
The International Psychology Clinic is an organisation that manages self-employed practitioners only and is not the provider of services to the client. The service provider shall at all times be the practitioner. All of our practitioners are self-employed and are regulated by their respective regulatory bodies. Each practitioner works under our Therapist to Client Therapy Contract, and any therapeutic contract will be formed between you and your chosen practitioner.
The International Psychology Clinic provides the consulting rooms and administrative services only. The International Psychology Clinic will not accept liability for any loss or damage resulting from contact or work with the practitioner.
The practitioners are all regulated by one or more of the following regulators:
- The British Psychological Society
- The General Medical Council
- The British Association for Counselling and Psychotherapy
- The British Association for Behavioural and Cognitive Psychotherapies
- The Health and Care Professions Council
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
At The International Psychology Clinic we aim to ensure that:
- Making a complaint is as easy as possible
- We treat your complaint seriously
- We deal with your complaint promptly and in confidence
- We learn from complaints and use them to review and improve our service
In respect of a complaint regards a practitioner, the practitioner will be directly responsible for resolving your complaint and will endeavour to ensure you are satisfied with the outcome. Therefore, we advise you to initially discuss any concern you have informally, directly with your practitioner at your next appointment or via email.
Alternatively, you can contact us by email at email@example.com and we will forward your complaint directly to your practitioner, who will be responding to your complaint within 24 hours from receipt.
To ensure the timely resolution of complaints that arise in connection with services, your practitioner will make all efforts to reach a resolution to any complaints within 5 working days from receipt, whether the complaint was received directly from you or through The International Psychology Clinic.
If you are not satisfied with how your practitioner has dealt with your complaint, we will advise you of the other agencies you can escalate your complaint to.
Ultimately, your practitioner is subject to the Code of Ethics and Conduct of the professional body they are registered with. Formal complaints and inquiries with regards to specialist assessments, assessment and/or treatment reports, therapy treatments, conduct and ethical issues can be addressed directly to the practitioner’s professional body.
The International Psychology Clinic is under no obligation to offer a transfer or refund any fees paid.
All requests for cancellation/refund or transfer must be put in an email to firstname.lastname@example.org
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. We acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent of the law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. The site content is not intended to amount to advice on which you should rely or a tool for diagnosis. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the free content on our site.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
This site contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.
Accessing our site
Access to our site is made available free of charge, although online consultations which are provided for by way of a third party software, such as Skype, are charged for.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time.
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
Linking to our site
You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than that set out above, please contact us in the first instance.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.